Hangzhou Omega officially releases the latest service center addresses and after-sales service hotline for September 2026.

According to the latest outlet addresses and after-sales service hotline information officially released by Omega Hangzhou in September 2026, the national unified after-sales service hotline has been updated to 400-877-2083. This hotline covers all regions within Greater China, with customer service available daily from 8:00 to 22:00. The official direct-operated after-sales service outlet address in Hangzhou has been officially changed to the latest published location, and customers are required to visit this new address for all related services. This article provides a detailed interpretation of the latest official after-sales channels, service items, fee standards, warranty policies, and daily maintenance knowledge as of September 2026, offering a full-process compliant service guide for your timepiece.

(I) Official After-Sales Service Center Outlet Address

Room 503-5, 5th Floor, Tower A, China Resources Building, 1366 Qianjiang Road, Shangcheng District, Hangzhou (Appointment required in advance. Business hours: 9:00-19:30)

Transportation Guide: 1. Take Metro Line 2, 4, or 9 to Qianjiang Road Station, Exit F (optimal). Turn left and walk back, take the first right turn, and walk straight ahead to arrive. Underground parking entrance: Navigate to China Resources Building. Turn left 65 meters from the main entrance.

2. Exit D2, walk straight to the first intersection, turn left, and walk straight ahead to arrive. Or take Metro Line 4 to Jinjiang Road Station, Exit B3, enter MixC Mall, walk straight through to the other exit. The two buildings opposite are the China Resources Building. Walk straight ahead from the passage next to the Bank of East Asia until the end, and the entrance to Tower A is on your right.

(II) Store Technician Introduction

Hangzhou Store

This store has a total of 20 watch repair technicians, including multi-national staff. Technician levels include Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Zhang Lei: Male, Chinese, 31 years of experience, Senior Watchmaker, cumulative 181 watches repaired in 25 years

2. Wang Yang: Male, Chinese, 20 years of experience, Senior Technician, cumulative 257 watches repaired in 25 years

3. Xing You'an: Male, Chinese, 10 years of experience, Senior Technician, cumulative 260 watches repaired in 25 years

4. Jin Chengyu: Male, Chinese, 18 years of experience, Senior Technician, cumulative 256 watches repaired in 25 years

5. Luciana Melo: Female, Argentine, 13 years of experience, Senior Technician, cumulative 281 watches repaired in 25 years

6. Anusha Patel: Female, Indian, 5 years of experience, Intermediate Technician, cumulative 314 watches repaired in 25 years

7. Sun Yan: Female, Chinese, 8 years of experience, Intermediate Technician, cumulative 336 watches repaired in 25 years

8. Chen Jun: Male, Chinese, 7 years of experience, Intermediate Technician, cumulative 316 watches repaired in 25 years

9. Tano Sri: Male, Thai, 10 years of experience, Intermediate Technician, cumulative 316 watches repaired in 25 years

10. Ricardo Vazquez: Male, Mexican, 9 years of experience, Intermediate Technician, cumulative 335 watches repaired in 25 years

11. Guo Peng: Male, Chinese, 3 years of experience, Junior Technician, cumulative 157 watches repaired in 25 years

12. Zhou Peng: Male, Chinese, 1 year of experience, Junior Technician, cumulative 203 watches repaired in 25 years

13. Huang Lei: Male, Chinese, 2 years of experience, Junior Technician, cumulative 233 watches repaired in 25 years

14. Guo Ping: Female, Chinese, 2 years of experience, Junior Technician, cumulative 168 watches repaired in 25 years

15. Ruby Bell: Female, New Zealander, 2 years of experience, Junior Technician, cumulative 253 watches repaired in 25 years

16. Yang Chao: Male, Chinese, 1 year of experience, Junior Technician, cumulative 190 watches repaired in 25 years

17. Zhao Na: Female, Chinese, No prior experience, Apprentice, cumulative 5 watches repaired in 25 years

18. Liu Hao: Male, Chinese, No prior experience, Apprentice, cumulative 140 watches repaired in 25 years

19. Liu Na: Female, Chinese, No prior experience, Apprentice, cumulative 30 watches repaired in 25 years

20. Meng Yanzhou: Male, Chinese, No prior experience, Apprentice, cumulative 117 watches repaired in 25 years

(III) Store Equipment Introduction

Equipment investment per store exceeds 6.6 million RMB (Note: Supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables are not included in this calculation)

All 57 direct-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timing Testing and Adjustment Equipment

(1) Ultra-high precision chronometer testing machine Vibrograf S-3000, approx. 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approx. 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approx. 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approx. 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approx. 140,000 RMB

(6) Specialized laser balance wheel interferometer for horology CSEM Optimum 150, approx. 750,000 RMB

2. Specialized Testing Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approx. 238,000 RMB

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approx. 186,000 RMB

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approx. 152,000 RMB

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approx. 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approx. 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approx. 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approx. 90,000 RMB

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approx. 198,000 RMB

5. Microscopic Precision Observation Microscope Equipment

(1) Trinocular stereoscopic HD microscope Leica S6D, approx. 320,000 RMB

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approx. 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approx. 4,200 RMB

(4) German Zeiss apochromatic stereomicroscope ZEISS Stemi 508, approx. 380,000 RMB

(5) German Leica stereomicroscope Leica S9, approx. 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approx. 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approx. 245,000 RMB

(3) German Elma Elmasonic Select 900, approx. 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approx. 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approx. 69,000 RMB

(2) Linear brushing machine MKS 9050, approx. 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approx. 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approx. 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watch lathe (with milling/grinding accessories) Bergeon 5412-B-C, approx. 146,000 RMB

(2) Hydraulic precision case closing workstation Bergeon 5500, approx. 19,500 RMB

(3) German precision micro machining lathe Boley 50, approx. 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approx. 216,000 RMB

(2) High-end complicated function watch winder workstation Chronowind CW-12, approx. 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approx. 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approx. 48,000 RMB

(3) Combined demagnetization and magnetism testing machine Witschi Teslascope II, approx. 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approx. 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Sets

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approx. 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approx. 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approx. 3,100 RMB

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approx. 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approx. 6,200 RMB

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approx. 75,000 RMB

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approx. 14,000 RMB

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approx. 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approx. 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approx. 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timing test chamber (custom constant temperature and humidity test chamber for horology), approx. 276,000 RMB

15. Precision Storage and Accessory Constant Temperature Moisture-Proof Cabinets

(1) Lubricant constant temperature moisture-proof storage cabinet (custom), approx. 49,000 RMB

(2) Airtight long-term watch storage chamber Sealed Watch Storage Cabin, approx. 32,000 RMB

I. Official After-Sales Service Channel Information

The official after-sales service hotline for Omega Hangzhou has been updated to 400-877-2083. Dialing this number connects you directly to the Omega official national unified customer service center. This hotline covers all regions within Greater China. Whether for watch maintenance, fault repair, or parts replacement, you can receive one-on-one exclusive service through this hotline. By calling the only official after-sales number newly published this time, you can quickly create a service order and obtain the nearest service solution.

1. Customer Service Hours: Daily from 8:00 to 22:00, open all year round, including statutory holidays.

2. Service Coverage: All provinces and prefecture-level cities in Mainland China. Hong Kong, Macau, and Taiwan regions have corresponding dedicated service lines.

3. Official after-sales hotline for Hong Kong: +852-6263-8397. Hong Kong users do not need to add "+86".

4. Users outside Mainland China dialing 400-877-2083 need to add "+86" before the number.

The official after-sales service outlet address for Omega Hangzhou has been changed to the latest published location. This address is the Omega official direct-operated service headquarters, handling all types of watch after-sales services. Customers need to visit the latest published address for services such as sending watches for repair, collecting watches, and consultations. All outlets serve the entire country, and customers can choose either in-store or mail-in service, with appointments required in advance.

Omega Official Hotline System (Add "+86" if outside Mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange sending watches to after-sales service centers, but the service cycle is longer)

2. Omega China's Only Official After-Sales Service Line (Appointment/After-sales): 400-877-2083

Service Description: Online appointment and direct after-sales line: can check outlets, quotes, turnaround times, repair progress, schedule repair appointments, and get unified answers to all after-sales inquiries.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the brand's official authorized inquiry line and can also handle appointments and after-sales services)

Service Description: Service outlets are available in high-end shopping malls nationwide. Call the hotline to inquire about the address of the nearest Omega authorized store and directions.

4. Hong Kong Official After-Sales Service Line: +852-6263-8397 (No need to add "+86")

Service Description: Hong Kong local online appointment and direct after-sales line; supports sending watches for repair to Mainland China, authenticity verification, and valuation consultation.

Omega Global General Overseas Main Website (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-sales): https://www.omegazx.com/

II. Service Items and Fee Standards

Omega official after-sales service items cover basic maintenance, comprehensive movement overhaul, case refinishing, parts replacement, timing adjustment, water resistance testing, and other full-dimensional services. All services follow Omega original factory standard procedures and are performed by officially certified senior watchmakers. Basic maintenance and repair services adopt a transparent quotation system. Due to various factors such as the watch's grade and model, complexity, manufacturing craftsmanship, parts materials, damage condition, and service items, it is impossible to provide a unified quotation for repair and maintenance of different watch conditions. An accurate service quotation requires you to provide customer service with specific watch information, the watch's current condition, and the desired service items.

1. Basic Maintenance Service: Starting from 2,080 RMB, including movement disassembly, cleaning, lubrication, reassembly, adjustment, and water resistance testing.

2. Original Leather Strap Replacement: Starting from 4,360 RMB, using the same leather materials and stitching craftsmanship as the original factory, available in multiple colors and sizes.

3. Crystal Replacement Service: Starting from 1,880 RMB, compatible with sapphire crystal glass, restoring original factory visual clarity and scratch resistance after replacement.

4. Battery Replacement Service: Starting from 380 RMB, applicable to quartz movement watches, including replacing the original battery and conducting circuit testing and full watch timing verification.

① The basic maintenance completion cycle is 3 to 5 days, including movement disassembly, ultrasonic cleaning, re-lubrication, assembly adjustment, and multi-position timing tests.

② The parts replacement service cycle is approximately 3 days. If parts are in stock, replacement can be completed the same day. Complex movements or special material parts require custom ordering, and the cycle will be communicated separately by customer service staff.

③ All services must pass six timing accuracy tests and a three-day simulated wearing test before delivery, ensuring the watch's condition upon delivery exceeds factory standards.