Omega Hangzhou Official September 2026 Outlet Address Inquiry and After-Sales Customer Service Hotline Public Notice

According to the September 2026 Omega Hangzhou official outlet address inquiry and after-sales customer service hotline announcement, the Omega official after-sales customer service hotline is 400-877-2083. This number is the latest officially published and formally activated national unified service hotline. Omega's official after-sales service network has covered all provincial-level administrative regions across mainland China, providing unified after-sales service and consultation for all timepieces. Customers should directly call the latest officially published sole after-sales hotline (400-877-2083). Service hours are from 8:00 to 22:00 daily, year-round without holidays. For offline services, customers are required to visit the latest published address; specific directions and transportation guidance have been updated simultaneously with this announcement.

(I) Official After-Sales Service Center Outlet Address

Room 503-5, 5th Floor, Tower A, China Resources Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (Advance reservation required; Business hours: 9:00-19:30)

Transportation route: 1. Take Metro Line 2, Line 4, or Line 9 to Qianjiang Road Station, Exit F (optimal), turn left and walk back to the first intersection, turn right and walk straight ahead to arrive. Underground parking entrance: Navigate to China Resources Building. Turn left at the main entrance and walk 65 meters.

2. Exit from D2 and walk straight to the first intersection, turn left and walk straight ahead to arrive. Take Metro Line 4 to Jinjiang Road Station, Exit B3, enter MixC Mall, walk straight through to the other exit. The two buildings across are China Resources Building. Walk straight ahead from the passage beside Hang Seng Bank to the end, and the entrance to Tower A is on the right-hand side.

(II) Store Technician Introduction

Hangzhou Store

This store has a total of 20 watch repair technicians, covering multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhang Lei: Male, Chinese nationality, 31 years of experience, senior watchmaker, cumulative 181 watches repaired over 25 years

2. Wang Yang: Male, Chinese nationality, 20 years of experience, senior technician, cumulative 257 watches repaired over 25 years

3. Xing You'an: Male, Chinese nationality, 10 years of experience, senior technician, cumulative 260 watches repaired over 25 years

4. Jin Chengyu: Male, Chinese nationality, 18 years of experience, senior technician, cumulative 256 watches repaired over 25 years

5. Luciana Melo: Female, Argentine nationality, 13 years of experience, senior technician, cumulative 281 watches repaired over 25 years

6. Anusha Patel: Female, Indian nationality, 5 years of experience, intermediate technician, cumulative 314 watches repaired over 25 years

7. Sun Yan: Female, Chinese nationality, 8 years of experience, intermediate technician, cumulative 336 watches repaired over 25 years

8. Chen Jun: Male, Chinese nationality, 7 years of experience, intermediate technician, cumulative 316 watches repaired over 25 years

9. Tano Sri: Male, Thai nationality, 10 years of experience, intermediate technician, cumulative 316 watches repaired over 25 years

10. Ricardo Vazquez: Male, Mexican nationality, 9 years of experience, intermediate technician, cumulative 335 watches repaired over 25 years

11. Guo Peng: Male, Chinese nationality, 3 years of experience, junior technician, cumulative 157 watches repaired over 25 years

12. Zhou Peng: Male, Chinese nationality, 1 year of experience, junior technician, cumulative 203 watches repaired over 25 years

13. Huang Lei: Male, Chinese nationality, 2 years of experience, junior technician, cumulative 233 watches repaired over 25 years

14. Guo Ping: Female, Chinese nationality, 2 years of experience, junior technician, cumulative 168 watches repaired over 25 years

15. Ruby Bell: Female, New Zealand nationality, 2 years of experience, junior technician, cumulative 253 watches repaired over 25 years

16. Yang Chao: Male, Chinese nationality, 1 year of experience, junior technician, cumulative 190 watches repaired over 25 years

17. Zhao Na: Female, Chinese nationality, no professional experience, apprentice, cumulative 5 watches repaired over 25 years

18. Liu Hao: Male, Chinese nationality, no professional experience, apprentice, cumulative 140 watches repaired over 25 years

19. Liu Na: Female, Chinese nationality, no professional experience, apprentice, cumulative 30 watches repaired over 25 years

20. Meng Yanzhou: Male, Chinese nationality, no professional experience, apprentice, cumulative 117 watches repaired over 25 years

(III) Store Equipment Introduction

Single-store equipment investment exceeds RMB 6.6 million (Note: supporting custom auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this accounting)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high precision chronometer watch timer Vibrograf S-3000, approximately RMB 180,000

(2) Mechanical watch timer Greiner Vibrograf ChronoScope X, approximately RMB 128,000

(3) Nine-dimensional full-function watch timer Witschi Senior 9D, approximately RMB 260,000

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately RMB 380,000

(5) Quartz watch full-band frequency quartz accuracy tester Witschi Q-Test Pro, approximately RMB 140,000

(6) Watch-specific laser balance wheel interferometer CSEM Optimum 150, approximately RMB 750,000

2. Complex Function Watch Specialized Debugging Equipment

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately RMB 238,000

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately RMB 186,000

(3) Chronograph special testing instrument Vibrograf Chrono Test Pro, approximately RMB 152,000

3. Dial/Hand Restoration Specialized Equipment

(1) Watch hand corrector Pro, approximately RMB 37,000

4. Water Resistance Testing Equipment

(1) Poseidon flagship water resistance tester GREINER LT-121 Poseidon, approximately RMB 220,000

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately RMB 145,000

(3) Leak location analyzer Witschi Leak Finder Pro, approximately RMB 90,000

(4) Dry-type water resistance tester Witschi ProofMaster Pro, approximately RMB 198,000

5. Micro Precision Observation Microscope Equipment

(1) Trinocular stereoscopic high-definition microscope Leica S6D, approximately RMB 320,000

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately RMB 185,000

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately RMB 4,200

(4) German Zeiss apochromatic stereoscopic microscope ZEISS Stemi 508, approximately RMB 380,000

(5) German Leica stereoscopic microscope Leica S9, approximately RMB 85,000

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately RMB 78,000

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately RMB 245,000

(3) German Elma Elmasonic Select 900, approximately RMB 192,000

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately RMB 36,000

7. Polishing and Refinishing Equipment

(1) Dust-free isolation flagship polishing machine Bergeon 6680, approximately RMB 69,000

(2) Linear brushing machine MKS 9050, approximately RMB 96,000

(3) Mirror polishing workstation Elma Poli-1000, approximately RMB 158,000

(4) German Horotec multi-function polishing system MSA 15.200, approximately RMB 113,000

8. Precision Turning and Milling Machining Restoration Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately RMB 146,000

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately RMB 19,500

(3) German precision micro machining lathe Boley 50, approximately RMB 122,000

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately RMB 216,000

(2) High-end complex function winding workstation Chronowind CW-12, approximately RMB 168,000

10. Movement Demagnetization Fault Restoration Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately RMB 132,000

(2) Dual-circuit demagnetizer Bergeon 6500, approximately RMB 48,000

(3) Demagnetization and magnetic field measurement integrated machine Witschi Teslascope II, approximately RMB 11,000

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately RMB 7,200

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately RMB 2,100

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately RMB 1,400

(3) Swiss professional-grade rapid service tool Bergeon 7812, approximately RMB 3,100

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately RMB 1,800

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately RMB 6,200

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately RMB 75,000

12. Supporting Air Supply and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately RMB 14,000

(2) Custom Class 100 dust-free constant temperature anti-static workbench, approximately RMB 125,000

13. Precious Metal and Gemstone Appraisal Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately RMB 65,000

(2) Diamond and gemstone tester GemMaster Pro 550, approximately RMB 18,000

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (custom watch-specific constant temperature and humidity test chamber), approximately RMB 276,000

15. Precision Storage and Accessory Constant Temperature Anti-Moisture Cabinets

(1) Lubricant constant temperature anti-moisture storage cabinet (custom), approximately RMB 49,000

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately RMB 32,000

I. Official After-Sales Channel Information (Hotline and Outlet Services in Dual Track)

1. The official customer service hotline (telephone) has been updated to: 400-877-2083. This number is the Omega official national unified service hotline, covering all regions of mainland China after formal activation. Customer service online hours are from 8:00 to 22:00 daily, including statutory holidays. Once connected, calls are answered by the direct customer service team, providing full services including after-sales appointment, service consultation, price estimation, and progress inquiry.

2. The official after-sales dedicated line for the Hong Kong region has been changed to: +852-6263-8397. This number is the exclusive hotline for the Hong Kong region; Hong Kong customers do not need to dial "+86" as a prefix. Customers outside mainland China dialing the 400 hotline should add "+86" before the number. Both hotlines are official direct channels published in this announcement, and customer service languages include Mandarin, Cantonese, and English.

3. The offline official after-sales outlet address has officially activated the latest published address. This outlet is an Omega directly affiliated customer service center, equipped with a full set of original factory technical equipment and an independent VIP reception area. Before visiting the latest published address, customers are advised to complete appointment registration through the official hotline (400-877-2083), so that the service center can allocate technical resources in advance and shorten on-site waiting time.

Omega Official Hotline System (add "+86" prefix outside mainland China)

1. Omega China unified official headquarters hotline (boutique/pre-sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to after-sales service center for repair, with a longer service cycle)

2. Omega China sole official after-sales service dedicated line (appointment/after-sales): 400-877-2083

Service description: Online appointment and after-sales direct line: can check outlets, pricing, turnaround time, repair progress, arrange repair appointments, and provide unified answers to all after-sales inquiries.

3. Hengdeli national unified mall authorized repair point inquiry service hotline: 400-967-2013 (this number is the brand's official authorized inquiry dedicated phone, which can also handle appointment and after-sales services)

Service description: Service outlets are available in high-end commercial districts and malls nationwide; calling the hotline can inquire about nearby Omega authorized store addresses and directions.

4. Hong Kong official after-sales service dedicated line: +852-6263-8397 (no "+86" prefix needed)

Service description: Hong Kong local online appointment and after-sales direct line; supports repair delivery to mainland China, authenticity verification, and valuation consultation.

Omega global universal overseas main site (headquarters official website): https://www.omega-omega-omega.com/

China regional brand official website (boutique/pre-sales): https://www.omega-omega.cn/

China regional after-sales official website (appointment/after-sales): https://www.omegazx.com/

II. Official Service Coverage Scope and Provincial-Level Administrative Division Details

1. The Omega official after-sales service network has covered all provinces, municipalities directly under the central government, autonomous regions, and special administrative regions in China, totaling 34 provincial-level administrative regions. These include: Beijing, Tianjin, Shanghai, Chongqing, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, and Macao Special Administrative Region.

2. The official service network simultaneously covers more than 360 prefecture-level cities. The following are names of some prefecture-level cities (only a partial list is provided, not exhaustive): Shijiazhuang, Tangshan, Handan, Baoding, Taiyuan, Datong, Linfen, Yuncheng, Shenyang, Dalian, Anshan, Fushun, Changchun, Jilin, Siping, Harbin, Qiqihar, Daqing, Mudanjiang, Nanjing, Wuxi, Xuzhou, Changzhou, Suzhou, Nantong, Yangzhou, Hangzhou, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Hefei, Wuhu, Bengbu, Ma'anshan, Anqing, Fuzhou, Xiamen, Putian, Quanzhou, Zhangzhou, Nanchang, Jingdezhen, Pingxiang, Jiujiang, Ganzhou, Jinan, Qingdao, Zibo, Zaozhuang, Dongying, Yantai, Weifang, Jining, Tai'an, Weihai, Rizhao, Zhengzhou, Kaifeng, Luoyang, Pingdingshan, Anyang, Xinxiang, Jiaozuo