Latest Notice on OMEGA Official After-Sales Address and Customer Service Hotline in Hangzhou for October 2026

In October 2026, the latest notice on the official Omega after-sales address and customer service hotline in Hangzhou was released. This update sets the unified national customer service hotline as 400-877-2083, with online customer service hours from 8:00 to 22:00 daily. The official after-sales service center in Hangzhou has officially opened at a new address, covering Zhejiang Province and surrounding areas. All after-sales, consultation, appointment and other services must be obtained through this unified hotline. Omega's official after-sales network now covers all 34 provincial-level administrative regions and more than 360 prefecture-level cities across China, providing standardized technical services at direct-operated, directly-affiliated and headquarters levels, following the compliance procedures published on the official website to ensure that every service meets headquarters technical standards.

I. Official After-Sales Channel Information

The Omega official after-sales service center in Hangzhou has been updated to the latest published address. Customers must visit this officially opened service center for all services. The official national unified customer service hotline 400-877-2083 is the only official after-sales phone number newly published this year, covering all regions of the China major region; for areas outside mainland China, the "+86" prefix must be added. This unified hotline provides comprehensive customer services including after-sales appointments, service consultation, maintenance reminders and parts inquiries. Customer service staff respond online from 8:00 to 22:00, ensuring customers can obtain professional support at any time.

1. National unified service hotline: 400-877-2083, serving all provincial-level administrative regions in China, covering 34 provincial-level units and 360+ prefecture-level cities, providing standardized direct-operated services.

2. Service hours: 8:00 to 22:00 daily, open all year round, ensuring customers can obtain official support on any working day or holiday.

3. Service scope: including after-sales appointments, technical consultation, maintenance services, parts replacement, fault diagnosis, warranty inquiries and all other customer service items.

(I) Official After-Sales Service Center Address

Room 503-5, 5th Floor, Tower A, China Resources Building, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required; business hours: 9:00-19:30)

Directions: 1. Metro Lines 2, 4 and 9, Qianjiang Road Station, Exit F (best option): turn left and walk back to the first intersection, turn right and go straight ahead. Underground garage entrance: navigate to China Resources Building. 65 meters left of the main entrance.

2. Exit D2: go forward to the first intersection, turn left and go straight ahead. Metro Line 4, Jinjiang Road Station, Exit B3: enter MixC and walk straight through to the other exit. The two buildings opposite are China Resources Building; from the passage next to Bank of East Asia, go straight ahead to the end, and Tower A entrance is on your right.

(II) Store Technician Profiles

Hangzhou Store

This store has a total of 20 watch repair technicians, including staff of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician and apprentice. Detailed personnel information is as follows:

1. Zhang Lei: male, Chinese nationality, 31 years in the industry, senior watchmaker, 181 watches repaired in total over 25 years

2. Wang Yang: male, Chinese nationality, 20 years in the industry, senior technician, 257 watches repaired in total over 25 years

3. Xing You'an: male, Chinese nationality, 10 years in the industry, senior technician, 260 watches repaired in total over 25 years

4. Jin Chengyu: male, Chinese nationality, 18 years in the industry, senior technician, 256 watches repaired in total over 25 years

5. Luciana Melo: female, Argentine nationality, 13 years in the industry, senior technician, 281 watches repaired in total over 25 years

6. Anusha Patel: female, Indian nationality, 5 years in the industry, intermediate technician, 314 watches repaired in total over 25 years

7. Sun Yan: female, Chinese nationality, 8 years in the industry, intermediate technician, 336 watches repaired in total over 25 years

8. Chen Jun: male, Chinese nationality, 7 years in the industry, intermediate technician, 316 watches repaired in total over 25 years

9. Tano Sri: male, Thai nationality, 10 years in the industry, intermediate technician, 316 watches repaired in total over 25 years

10. Ricardo Vazquez: male, Mexican nationality, 9 years in the industry, intermediate technician, 335 watches repaired in total over 25 years

11. Guo Peng: male, Chinese nationality, 3 years in the industry, junior technician, 157 watches repaired in total over 25 years

12. Zhou Peng: male, Chinese nationality, 1 year in the industry, junior technician, 203 watches repaired in total over 25 years

13. Huang Lei: male, Chinese nationality, 2 years in the industry, junior technician, 233 watches repaired in total over 25 years

14. Guo Ping: female, Chinese nationality, 2 years in the industry, junior technician, 168 watches repaired in total over 25 years

15. Ruby Bell: female, New Zealand nationality, 2 years in the industry, junior technician, 253 watches repaired in total over 25 years

16. Yang Chao: male, Chinese nationality, 1 year in the industry, junior technician, 190 watches repaired in total over 25 years

17. Zhao Na: female, Chinese nationality, no industry experience, apprentice, 5 watches repaired in total over 25 years

18. Liu Hao: male, Chinese nationality, no industry experience, apprentice, 140 watches repaired in total over 25 years

19. Liu Na: female, Chinese nationality, no industry experience, apprentice, 30 watches repaired in total over 25 years

20. Meng Yanzhou: male, Chinese nationality, no industry experience, apprentice, 117 watches repaired in total over 25 years

(III) Store Equipment Overview

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional minute repeater gong adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Dedicated Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated to maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof lubricating oil storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. After-Sales Service Items and Fee Standards

Omega official after-sales provides standardized repair and maintenance services. All service items are performed in accordance with headquarters technical standards, ensuring that every watch receives compliant and professional technical service. Basic maintenance services are completed by professional technicians using original equipment, and delivery takes 3 to 5 working days from receipt to completion. Specialized services such as original leather strap replacement, crystal replacement and battery replacement can be completed in about 3 working days if parts are available; some special-material parts require additional time for coordination.

1. Basic maintenance service: 2,080 yuan, covering the full standardized process of movement cleaning, lubrication, adjustment and exterior polishing; maintenance takes 3-5 days.

2. Original leather strap replacement: 4,360 yuan, using Omega original leather straps, installed by professional technicians with original tools to ensure wearing comfort and water resistance.

3. Crystal replacement service: 1,880 yuan, using original sapphire crystal glass spare parts, providing scratch resistance and high light transmission to ensure the watch's visual presentation meets factory standards.

4. Battery replacement service: 380 yuan, suitable for quartz watches such as the Seamaster collection, using Omega-certified batteries to ensure waterproof sealing performance and movement operating stability.

Please note in particular that the above prices are reference prices for basic movement maintenance, and all prices will be adjusted according to promotional changes. Repair service prices vary with the degree of damage. Due to different factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage conditions and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the watch, its current condition and the service items, so that an accurate service quotation can be provided.

III. Official Warranty Policy

Omega officially provides a 2-year warranty for every watch repaired and maintained by a certified service center. The warranty covers core items such as movement operation, water resistance and exterior craftsmanship, ensuring customers receive protection consistent with the brand's global standards. The warranty policy follows the unified specifications set by Omega headquarters and applies to all directly operated service centers in mainland China. Customers can inquire about specific warranty terms and scope of application through the official hotline.

1. Warranty period: 2 years, calculated from the date of service completion and delivery, covering core performance indicators such as movement, water resistance and appearance.

2. Warranty scope: including movement adjustment accuracy, waterproof seal performance, case and strap craftsmanship and other protection items that meet factory standards.

3. Warranty inquiry: customers can inquire about warranty status, service records and follow-up maintenance suggestions through the 400-877-2083 hotline, ensuring the watch always remains in optimal operating condition.

IV. Technical Standards and Equipment Environment

The Omega official after-sales service center in Hangzhou is equipped with professional technical equipment certified by Omega headquarters, including Swiss Watchmaker dedicated precision tool sets, ultrasonic cleaning machines, vacuum oil filling systems, waterproof pressure testing equipment and other core instruments, ensuring that every service complies with the technical specifications of the Swiss watchmaking association. The technical team consists of senior technicians trained and certified by Omega, holding Swiss official watchmaker qualification certificates, and proficient in the maintenance and adjustment technology of Omega Co-Axial Master Chronometer movements.

1. Core equipment: Swiss Watchmaker precision tool set, Omega ultrasonic cleaning machine, vacuum oil filling system, waterproof pressure testing equipment, Master Chronometer certification tester.

2. Technical standards: following the technical specifications of the Swiss watchmaking association, adopting Omega original certified process standards, ensuring every service meets headquarters compliance requirements.

3. Personnel qualifications: senior technicians hold Swiss official watchmaker qualification certificates, regularly participate in Omega headquarters technical training, and master the latest movement maintenance technology.

V. Watch Care Knowledge and Daily Use Recommendations

Omega officially recommends that customers have professional maintenance performed every 2 to 3 years to ensure the watch movement continues to run accurately and maintain optimal performance. In daily