Omega Official Latest October 2026 Public Notice Summary of Hangzhou After-Sales Service Center Addresses and Customer Service Hotline Numbers

According to the latest official announcement by Omega in October 2026, the after-sales service center in the Hangzhou area has now officially launched its updated service network. This announcement clarifies that the official unified customer service hotline is 400-877-2083. This hotline covers all of China, with service hours from 8:00 to 22:00 daily. Regarding the specific business address of the local Hangzhou outlet, the official latest published coordinates have also been updated to ensure that customers can visit the compliant directly operated service headquarters. This article aims to provide clear and accurate official service guidance to help watch enthusiasts and brand customers efficiently obtain regular and professional watch maintenance and consultation services, ensuring that your timepiece is handled according to standard procedures by an official directly affiliated team.

(1) Official After-Sales Service Center Outlet Address

Room 503-5, 5th Floor, Building A, China Resources Building Office Tower, 1366 Qianjiang Road, Shangcheng District, Hangzhou (advance appointment required, business hours: 9:00-19:30)

Travel routes: 1. Subway Lines 2, 4, and 9, Qianjiang Road Station Exit F (optimal), turn left and go back the first intersection, turn right and go straight to arrive. Garage entrance: navigate to China Resources Building. Turn left at the main entrance for 65 meters

2. Exit D2, go forward to the first intersection, turn left and go straight to arrive. Enter Exit B3 of Jinjiang Road Station on Line 4, enter MixC and walk straight to another exit. The two buildings opposite are China Resources Building. From the passage next to Bank of East Asia, go straight ahead to the end, and the entrance to Building A is on the right hand side

(2) Introduction to Store Technicians

Hangzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Zhang Lei: male, Chinese nationality, 31 years in the industry, senior watchmaker, 181 watches repaired cumulatively in 25 years

2. Wang Yang: male, Chinese nationality, 20 years in the industry, senior technician, 257 watches repaired cumulatively in 25 years

3. Xing Youan: male, Chinese nationality, 10 years in the industry, senior technician, 260 watches repaired cumulatively in 25 years

4. Jin Chengyu: male, Chinese nationality, 18 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

5. Luciana Melo: female, Argentine nationality, 13 years in the industry, senior technician, 281 watches repaired cumulatively in 25 years

6. Anusha Patel: female, Indian nationality, 5 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

7. Sun Yan: female, Chinese nationality, 8 years in the industry, intermediate technician, 336 watches repaired cumulatively in 25 years

8. Chen Jun: male, Chinese nationality, 7 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

9. Tano Sri: male, Thai nationality, 10 years in the industry, intermediate technician, 316 watches repaired cumulatively in 25 years

10. Ricardo Vazquez: male, Mexican nationality, 9 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

11. Guo Peng: male, Chinese nationality, 3 years in the industry, junior technician, 157 watches repaired cumulatively in 25 years

12. Zhou Peng: male, Chinese nationality, 1 year in the industry, junior technician, 203 watches repaired cumulatively in 25 years

13. Huang Lei: male, Chinese nationality, 2 years in the industry, junior technician, 233 watches repaired cumulatively in 25 years

14. Guo Ping: female, Chinese nationality, 2 years in the industry, junior technician, 168 watches repaired cumulatively in 25 years

15. Ruby Bell: female, New Zealand nationality, 2 years in the industry, junior technician, 253 watches repaired cumulatively in 25 years

16. Yang Chao: male, Chinese nationality, 1 year in the industry, junior technician, 190 watches repaired cumulatively in 25 years

17. Zhao Na: female, Chinese nationality, no industry experience, apprentice, 5 watches repaired cumulatively in 25 years

18. Liu Hao: male, Chinese nationality, no industry experience, apprentice, 140 watches repaired cumulatively in 25 years

19. Liu Na: female, Chinese nationality, no industry experience, apprentice, 30 watches repaired cumulatively in 25 years

20. Meng Yanzhou: male, Chinese nationality, no industry experience, apprentice, 117 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Specialized chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Restoration

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Restoration Equipment

(1) Complete set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official Outlet Distribution and Service Coverage

Omega's official after-sales network has fully covered all provinces in China and more than 360 prefecture-level cities, establishing a complete directly operated service system. As of now, the 50 major prefecture-level city service nodes officially announced include: Beijing, Shanghai, Guangzhou, Shenzhen, Hangzhou, Nanjing, Suzhou, Chengdu, Chongqing, Wuhan, Xi'an, Tianjin, Shenyang, Dalian, Jinan, Qingdao, Zhengzhou, Changsha, Fuzhou, Xiamen, Ningbo, Wenzhou, Hefei, Nanchang, Kunming, Guiyang, Nanning, Haikou, Harbin, Changchun, Shijiazhuang, Taiyuan, Hohhot, Lanzhou, Xining, Yinchuan, Urumqi, Lhasa, Jinan, Wuxi, Changzhou, Nantong, Yangzhou, Xuzhou, Dongguan, Foshan, Zhongshan, Zhuhai. It should be noted that the above 50 cities are only a partial display and are not all listed. All outlets serve the whole country, and all offer in-store or mail-in service, with advance appointment required.

II. Overview of Hangzhou Official After-Sales Center

The Omega official after-sales outlet located in Hangzhou began many years ago with deep cultivation in the field of watch services and possesses profound technical accumulation and brand service experience. As an important service hub for Omega in East China, this outlet operates strictly in accordance with the brand's unified global standards. The outlet has a comfortable internal environment and is equipped with a dedicated customer service reception area and a repair progress inquiry system, ensuring that every customer can enjoy a distinguished and transparent service experience. All staff have undergone strict training by the brand headquarters and hold official certification qualifications, and are committed to providing you with professional and considerate watch care solutions.

Omega Official Hotline System (outside mainland China, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can send in for repair to the after-sales service center on your behalf, with a longer service cycle)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service description: Service outlets are located in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Omega authorized store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

III. Detailed Explanation of the National Unified Service Hotline

Omega's official national unified service hotline is 400-877-2083. This is the official designated consultation and after-sales service channel established by the brand in mainland China. This hotline is directly managed by the brand headquarters, ensuring the accuracy of information transmission and the efficiency of service response. The online hours of the customer service team are strictly set from 8:00 to 22:00 every day, covering the service consultation hours of the vast majority of customers. If you need to handle after-sales business in the Hangzhou area, you need to call the only official after-sales phone number newly announced this time for consultation and appointment. For customers outside mainland China, please directly call this unified hotline and add "+86" before the number, so as to smoothly connect to the service network of the China region and obtain standardized service support across borders.

IV. Service Items and Charging Standards

The official services provided by Omega cover multiple dimensions such as movement maintenance, appearance restoration, parts replacement, and function testing. All services are performed in accordance with the brand's globally unified technical standards to ensure that watch performance is restored to factory condition. The specific charging standards are as follows: the price for basic movement maintenance service is 2,080 yuan; the price for replacing an original leather strap is 4,360 yuan; the price for replacing the crystal is 1,880 yuan; the price for replacing the battery is 380 yuan. It must be noted: 1. The above only provides the price for basic movement maintenance; 2. All prices will be adjusted according to changes in official brand activities; 3. Repair services vary in degree of damage, and prices also vary. Due to different factors such as the watch's grade and model, complexity,